Processing Time

2-7 business days. Each piece is created with intention after you order. We don't mass-produce—we create portals specifically for you.

Shipping Time

North America: 5-10 business days

Europe: 7-12 business days

Rest of World: 10-15 business days

All orders include tracking. You'll receive your tracking number via email once your portal ships.

Shipping Costs

Calculated at checkout based on your location and order size. We work to keep costs as low as possible while ensuring your portal arrives safely.

FREE Shipping

As we reach abundance milestones, shipping becomes FREE for everyone. Check our Abundance Tracker to see our progress toward this goal.

30-Day Return Window

You have 30 days from delivery to return any item. We want you to love your portal, but we understand if the frequency isn't right for you at this time.

Return Conditions

✓ Item must be unworn and unwashed

✓ Original tags must be attached

✓ Item must be in original packaging

✓ Proof of purchase required

How to Return

1. Email us at info@grafitud.com with your order number

2. We'll send you return instructions and address

3. Ship the item back to us (you cover return shipping)

4. We'll process your refund within 5-10 business days of receiving the return

Exchanges

Need a different size or color? Email us at info@grafitud.com and we'll make it happen. We'll work with you to get you the right portal.

What if my item arrives damaged?

Contact us immediately at info@grafitud.com with photos. We'll send a replacement at no cost to you.

What if my order is lost in transit?

We'll track it down. If it's truly lost, we'll send a replacement or issue a full refund. You're protected.

Can I cancel my order?

If it hasn't shipped yet, yes. Email us ASAP at info@grafitud.com and we'll cancel it and issue a full refund.