Refund Policy

Our Commitment

At GRAFITUD, we want you to love your portal. If for any reason you're not satisfied, we're here to make it right.

30-Day Return Window

You have 30 days from the date of delivery to return any item for a full refund. The item must be unworn, unwashed, and in its original condition with all tags attached.

How to Request a Refund

Step 1: Email us at info@grafitud.com with your order number and reason for return

Step 2: We'll send you return instructions and our return address

Step 3: Ship the item back to us (you cover return shipping costs)

Step 4: Once we receive and inspect the return, we'll process your refund within 5-10 business days

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it.

Non-Refundable Items

The following items cannot be returned or refunded:

• Items that have been worn or washed

• Items without original tags

• Items damaged due to misuse or improper care

• Sale or clearance items (unless defective)

Exchanges

Need a different size or color? Email us at info@grafitud.com and we'll help you exchange your item. We'll work with you to make the exchange process as smooth as possible.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at info@grafitud.com with photos of the damage. We'll send you a replacement at no cost or issue a full refund, including original shipping costs.

Lost or Stolen Packages

If your package is marked as delivered but you didn't receive it, please contact us within 7 days. We'll work with the shipping carrier to investigate and will issue a replacement or refund if the package cannot be located.

Shipping Costs

Original shipping costs are non-refundable unless the item is defective or we made an error. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Questions?

We're here to help. If you have any questions about our refund policy or need assistance with a return, please contact us at info@grafitud.com. We respond with love and presence, typically within 24-48 hours.